FAQ
“What sizes do you carry?”
We typically carry sizes US 4–14 depending on the style and brand. Check each product description for size specifications
“Do you restock sold-out items?”
We try our best to restock popular sold out items , but many of our shoes are limited edition/ vintage finds and are sold only once.
“Can I reserve/hold a pair of shoes until I am ready to finalize my purchase?”
We don’t offer reservations or holds, items are sold on a first come first serve basis. Be sure to complete your order as soon as possible to avoid missing out. P.s... restocks are rare.
“Do you accept negotiations/ bids/ price matches?”
We do not negotiate prices, bid items, or price match, All prices are SET and FINAL.
“How long does shipping take?”
Standard shipping usually takes 3–5 business days. Express and next-day shipping options are also available at checkout.
“What condition are the shoes in?”
Most shoes have been used and worn by its previous owner. We thrive to fully disclose the condition of every shoe. Shoe condition is listed in the product description. They are rated on a 1 (poor) through 10(pristine) scale. Click the ruler icon on the right side of our website for a more in-dept description of each rating.
“Are my shoes cleaned and sanitized”
Yes! Each shoe goes through a thorough cleaning and sanitation process before shipment.
“Will I receive shoes in its original shoe box?”
Yes, if it's available! While most of our shoes don’t come in their original boxes, we’ll make sure your order is beautifully packaged and includes a complimentary dust bag—courtesy of Monet’s Vault
“What is your return policy?”
ALL SALES ARE FINAL. We do not accept returns, exchanges, or offer refunds on any products. Please review your order details such as Name, Address, and Product Size carefully before completing your purchase.
“What if my order gets damaged, lost, or stolen?”
Once shipped, all orders becomes the responsibility of the carrier.
WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED PACKAGES. If you experience any issues during transit, such as delays, damage, or non-delivery, please contact the shipping carrier directly using the tracking information provided in your confirmation email.
“What if I have a different problem with my order?”
Please contact us at monetsvault@gmail.com and we will try our best to resolve the issue